Orders ship via USPS or UPS with tracking numbers provided at the time of shipment. We cannot ship to PO Boxes, as both USPS and UPS require a physical (residential or business) address for delivery. The customer assumes responsibility for any additional charges on rejected packages. Crescent Down Works is not responsible for shipping charges on items that are being exchanged for another size or similar product, or for customs fees (duties/taxes) incurred from importing goods. In the event a package is refused by the customer, all shipping charges and return shipping charges will be withheld from a customer's refund. Shipping rates are as follows:

  • United States - Calculated by location via USPS or UPS
  • Canada - Calculated by location via USPS or UPS
  • International - Calculated by location via USPS or UPS

Orders will ship within 5-7 business days upon purchase. Delays are expected during the Holiday season and can take up to 2 weeks. To make any additional arrangements, please email

**Package theft is becoming increasingly common. As we cannot replace/refund lost items due to theft we recommend having someone available to receive your package or creating an account with the UPS/USPS to reroute the delivery. A signature confirmation delivery is available and can be added to your order. 


International orders will be shipped through UPS. International Customers must provide a telephone number in the checkout form. If the telephone number is not provided we will request a phone number via email. The product will not ship until the phone number has been confirmed. The customer assumes responsibility for any additional charges on rejected packages. Crescent Down Works is not responsible for shipping charges on items that are being exchanged for another size or similar product, or for customs fees (duties/taxes) incurred from importing goods.


We are pleased to accept returns for items (excluding final sale items and items purchased with the Blue Moon promotional code*) by contacting us within 7 days of order delivery. Items must be returned within 14 days of receiving return authorization. The returned merchandise must be in new condition, unworn, with any original tags attached and must be accompanied with a copy of the packing slip. Used or sReturns are credited to the original form of payment upon receipt of merchandise after close inspection of the product. Once processed, depending on your credit card company or bank, funds are typically posted within 3-10 days. To return merchandise, email us at for return authorization. Exchanges are simple, we offer you a full refund and you can repurchase the item of your choice. 
Customers are responsible for all additional shipping costs for returns. Crescent Down Works does not assume responsibility for reimbursement or compensation for returned packages lost in transit without proof of delivery to Crescent Down Works.

*Items purchased on sale using the Blue Moon & Super Blue Moon promotional code are refundable for exchange or store credit only. Items marked as final sale (including final sale coupon code) are not available for a refund or exchange.


Upon ordering, a receipt is emailed detailing items purchased and shipping address. If any information is incorrect, please contact us immediately so that we can make the necessary corrections. Crescent Down Works does not assume responsibility for shipping items to an incorrect address.
Orders may be canceled or delayed at any time due to insufficient materials or supplies, suspicion of fraud, the discovery of an incorrect item price, or any other reason we feel is necessary. If your credit card has already been charged and we cancel your order, Crescent Down Works will reissue the credit to your credit card account in the exact amount of the purchase.

Discount codes only apply during the duration of any sale and cannot be applied retroactively. Our products often sell out very quickly, especially during sales. It would not be fair to allow some to order before a sale begins and get items at a discount when everyone else has to wait for that discount and possibly not get what they wanted. Thank you for understanding.

For any other additional questions or concerns, please contact us at


Your privacy is important to us. Please click here to read our full privacy policy.  If there are any questions you have that haven't been covered here, please email us at and we'll reply to your inquiry as soon as possible.


Accessibility Statement - Crescent Down Works

Crescent Down Works is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Crescent Down Works is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Assessment methods
Crescent Down Works assessed the accessibility of this site using the following method(s):
Self-evaluation: the site was evaluated internally by the company or organization.
External evaluation: the site was evaluated by an external entity not involved in the design and development process.
    Feedback process
    We welcome your feedback on the accessibility of this site. Please contact us via one of the following methods:
    Postal Address: 3433 4th Ave S, Seattle, WA 98106
      We aim to respond to feedback within 5 business days.
      Formal complaints
      You are entitled to lodge a complaint to Crescent Down Works if you are dissatisfied with our response. To do so, please email
      Formal approval of this accessibility statement
      This accessibility statement is approved by:
      Crescent Down Works
      Annie Michelson